Frequently asked questions:

SHIPPING

SHIPPING TIME

During periods of high traffic such as discount periods or holidays, shipping time may be affected. The estimated shipping time varies between 1-3 working days, from the time you receive the corresponding confirmation email, always depending on the shipping address.

SHIPPING METHODS

Delivery to your home address (1-3 working days) Select Home Delivery as the shipping location at the end of the purchase and make sure your home address is selected as the shipping address. Delivery to alternative address (1-3 working days + 2 for the islands) Select Home Delivery as the shipping location at the end of the purchase, sort out the address you entered as the shipping address, and select or fill in an alternate address.

SHIPPING COMPANY

At Moracles we cooperate with the postal: ELTA courier, acs, general postal.

SHIPPING COST

All orders are charged with shipping costs. Delivery to your home or to an alternative address: shipping costs are € 3.00. If you wish your payment to be made by cash on delivery, the cost will be + € 2.00. Free shipping on orders over € 50. In case we can not deliver your parcel with the delivery method you have chosen, it will be automatically returned to Moracles

CAN I MODIFY MY ORDER?

Your order is processed immediately. After confirming your order we will not be able to make any changes. This includes changing the address or delivery option. However, you can cancel your order and submit a new one, as there is a short time after your order is confirmed, which gives you this option. Log in to "My Account" and find your online orders in the "My Purchases" category. If the "Cancel order" button is visible, then you can select it and your order will be canceled automatically. In case the button is not visible, then it is too late to cancel your order, as its processing has already begun.

HOW CAN I ADD MY BANK ACCOUNT?

To enter the IBAN number of one of your bank accounts, all you have to do is log in to your Moracles account and select the PAYMENT SETTINGS option. Note: Only bank accounts of Greek banks are accepted.

PAYMENT OPTIONS

PAYMENT BY CARD

We accept cards with the MasterCard or Visa symbols. * If the credit card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation in your email. If the card transaction is not approved, your order will be canceled. Contact your bank or card provider if you have any questions.

PAY ON DELIVERY

You will pay when your parcel is delivered. Please note that we do not accept orders over € 500 for cash on delivery. You will pay the amount (including the shipping charge) to the courier company who will deliver your parcel. We recommend that you have the exact amount available to facilitate the transaction. Upon delivery of the package, in case of cash on delivery, the courier may provide you with the option of paying by card at a POS terminal.

FREQUENT QUESTIONS

ARE MY CARD DETAILS AND MY PERSONAL DATA SECURE?

Moracles guarantees that your data is completely safe with us. All information is sent encrypted to guarantee the absolute security of any sensitive information.

WHAT PAYMENT METHODS ARE ACCEPTABLE?

Card payment - fast and secure We accept cards with the MasterCard or Visa symbols. Your card will not be charged until your order is shipped *. * If the credit card transaction is approved, the amount will be booked immediately and you will receive an order confirmation in your email. Your card will be charged when we ship your order. If you return any products, the balance will be refunded to your card. If the card transaction is not approved, your order will be canceled. Contact your bank or card provider if you have any questions. Cash on delivery - cash payment upon receipt of your parcel You pay when your parcel is delivered. You pay the amount (including delivery cost) to the courier representative who delivers your parcel. We recommend that you have the exact amount available to facilitate the transaction.

WHEN IS THE AMOUNT CHARGED ON MY CARD?

The reservation of the amount on your card is made when you place an order. Your card will be charged when we ship your package.

WHAT ARE THE OPENING HOURS OF THE STORES?

Our opening hours differ in each store due to the legislative provisions of the commercial opening hours of the area where each store is located. However, you can find out about the opening hours of the store you want below:
Store Mavromichali 55:

Monday: 9:00 a.m.-15: 00 p.m.

Tuesday: 9:00 am-14pm & 5:00 pm-21pm

Wednesday: 9:00 am-15:00 pm

Thursday: 9:00 am-14pm & 5:00 pm-21pm

Friday: 9:00am-14: 00pm & 17: 00pm-21: 00pm

Saturday: 9:00 am-15:00 pm

Closed on Sundays

Store Tsimiski 15:

Monday: 10:00 am-18:00 pm

Tuesday: 10:00 am-21:00pm

Wednesday: 10:00 am-18:00 pm

Thursday: 10:00am-21:00pm

Friday: 10:00am-21:00pm

Saturday: 10:00 a.m.-4:00 p.m

Closed on Sundays

Store Kouskoura 10:

Monday: 10:00 am-18:00 pm

Tuesday: 10:00 am-21:00pm

Wednesday: 10:00 am-18:00 pm

Thursday: 10:00am-21:00pm

Friday: 10:00am-21:00pm

Saturday: 10:00 a.m.-4:00 p.m.

Closed on Sundays