HOW DO I CHANGE ONE PRODUCT WITH ANOTHER ONE?
At Moracles we care about about providing you with a perfect service, as we respect your orders in every possible way. If you want to change the product you bought with a different one, please note that Moracles do not accept returns from discounted clothing in exchange with one of our new collections, and clothing from a different season. In any case, you can send the products at your own expense with any courier you wish with the address details that we will indicate to you. In order to change your products,please contact us concerning the product that you wish to change with and we will check availability and then send you the new parcel. With this in mind, you choose the clothes you want and through the live support functionality your change will take place.
DO I HAVE TO PAY FOR MY CHANGE?
The cost for change is € 4.99. The product/s must be sent in the package in which it was received without removing the labels and cards and the receipt or tax invoice. Also the products must be in their original condition and not damaged.
IS THERE A TIME PERIOD TO PERFORM A CHANGE?
Changes are being accepted withing 14 working days from day of initial purchase. Please note that online orders can also be returned to a physical store.